How Can I Track International Parcel in Malaysia?

Tracking international parcels in Malaysia is quite straightforward and can predominantly be done through Pos Malaysia, the national postal service provider. Pos Malaysia provides a range of services, including the renowned courier service PosLaju, which are designed to cater to varying customer needs for both domestic and international parcels.

How Can I Track International Parcel in Malaysia

What is Pos Malaysia?

Pos Malaysia is the national postal service provider in Malaysia, operating as the primary agency for mail and parcel delivery throughout the country. Established in the early 1800s, Pos Malaysia has evolved significantly, adapting to technological advancements and expanding its range of services to accommodate the dynamic needs of its customer base. It aims to provide reliable, efficient, and secure postal services to residents and businesses in Malaysia.

What is PosLaju?

PosLaju is the courier arm of Pos Malaysia, specializing in express courier services. It is one of the leading courier companies in Malaysia, offering time-sensitive delivery of packages, documents, and goods both domestically and internationally. PosLaju is renowned for its speed, reliability, and extensive network, making it a preferred choice for many looking for swift and secure parcel delivery services.

Services Provided by Pos Malaysia

Pos Malaysia offers a plethora of services to meet diverse customer requirements, which include:

  1. Standard Mail Services: For regular mail and small parcels.
  2. Parcel Services: For larger and heavier parcels.
  3. Express Mail Service (EMS): For urgent and time-sensitive international shipments.
  4. Logistics and Warehousing: For businesses in need of logistics solutions and storage facilities.
  5. Financial Services: Including postal banking and insurance services.
  6. Retail Services: Offering a variety of products through its extensive network of post offices.

How Do I Track a Pos Malaysia Parcel?

To track a parcel through Pos Malaysia, follow the steps below:

  1. Visit the Official Website: Go to Pos Malaysia’s official website.
  2. Locate the Tracking Option: Find and select the “Track & Trace” feature on the website.
  3. Enter Tracking Number: Input the unique tracking number assigned to your parcel.
  4. View Tracking Information: After entering the tracking number, the system will display the current status, location, and transit history of your parcel.

When Will I Receive My Pos Malaysia Tracking Number?

Once you dispatch a parcel through Pos Malaysia, you will immediately receive a receipt with a unique tracking number. This number is essential for monitoring the parcel’s progress and should be kept safely until the parcel is successfully delivered.

How Long Does Pos Malaysia Take to Deliver?

Delivery times with Pos Malaysia can vary depending on the service chosen, destination, and any customs procedures involved. Domestic deliveries through PosLaju usually take 1 to 2 working days, while international shipments may take between 3 to 14 working days, depending on the location and selected service.

Are There Different Delivery Options with Pos Malaysia?

Yes, Pos Malaysia provides several delivery options to cater to different needs, preferences, and budgets:

  1. Standard Delivery: Suitable for non-urgent, regular mail and parcels.
  2. Express Delivery: For time-sensitive deliveries requiring expedited service.
  3. Economy Delivery: A cost-effective option for less urgent international shipments.
  4. Same-Day Delivery: Available for selected locations for extremely urgent parcels.

How Do I Contact Pos Malaysia?

For queries, support, or any issues related to your parcel, you can contact Pos Malaysia through the following means:

Frequently Asked Questions (FAQs)

1. How do I track my international parcel?

  • To track an international parcel in Malaysia, you can visit the official website of Pos Malaysia, navigate to the “Track & Trace” option, and enter your unique tracking number provided at the time of dispatch. The system will then display the real-time status, location, and transit history of your parcel.

2. What is the format of a tracking number in Malaysia?

  • The format of a tracking number in Malaysia can vary depending on the courier service used. Typically, tracking numbers provided by Pos Malaysia and PosLaju consist of a series of alphanumeric characters. It is crucial to input the tracking number accurately to retrieve the correct parcel information.

3. Can you track a package from another country?

  • Yes, you can track a package from another country as long as you have the valid tracking number and the parcel is sent through a courier service that offers international tracking. Utilize the tracking service provided by the courier company or enter the tracking number on the official website of the postal service in the recipient’s country, like Pos Malaysia for parcels arriving in Malaysia.

4. Which courier has a 14-digit tracking number?

  • Different couriers may use different formats for their tracking numbers. A 14-digit tracking number is not specific to a single courier and may be used by multiple courier services, including some international postal services. Always refer to the courier’s official tracking platform and enter the tracking number correctly to access the parcel’s status and location information.

Additional Tips:

  • Ensure the accuracy of the tracking number when entering it online to avoid errors.
  • Regularly check the tracking updates to stay informed about your parcel’s current location and estimated delivery date.
  • In case of any discrepancies or if the parcel is not delivered within the expected time frame, contact the respective courier’s customer service immediately for assistance.


Pos Malaysia, along with PosLaju, offers a comprehensive range of services for all your postal needs, be it local or international. The provision of tracking services ensures that customers can monitor their parcels in real-time, ensuring peace of mind. It’s important to choose the right service based on your needs, keep the tracking number safe, and contact Pos Malaysia promptly if any issues arise.

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